Privacy Policy

Car Service Connecticut is committed to transparency in our data collection practices. When you book a ride with us, we collect essential personal information including your full name, email address, phone number, and billing address to facilitate service delivery and communication. For payment processing, we securely collect credit card details, billing information, and transaction history through encrypted channels. Our booking system records trip-specific data such as pickup locations (including airports like JFK, LGA, EWR, BDL, HPN, and TEB), drop-off destinations across Connecticut, New York City, Long Island, and New Jersey, preferred vehicle types (luxury sedans, SUVs, or luxury SUVs), scheduled dates and times, and any special requests or accessibility requirements. We automatically collect technical information through our website and mobile app, including IP addresses, device identifiers, browser types, operating systems, referring URLs, and pages visited to enhance user experience and troubleshoot technical issues. Location data is collected with your permission during active trips to ensure accurate pickups, optimize routes, and provide real-time driver tracking. We may also collect optional information such as travel preferences, frequent destinations, corporate account details for business travelers, promotional code usage, customer service interactions, feedback and ratings, and communication preferences for marketing purposes. All data collection practices comply with GDPR, CCPA, and other applicable privacy regulations, and we never collect more information than necessary to provide our premium transportation services.

Your personal information powers every aspect of our premium car service experience. We use your contact details to send immediate booking confirmations, share driver assignments with real-time vehicle tracking, provide arrival notifications and delay alerts, and maintain ongoing communication about your reservations. Payment information is processed securely to complete transactions, issue receipts, manage refunds or adjustments, detect and prevent fraudulent activities, and maintain accurate financial records for your corporate expense reporting needs. Trip data enables us to dispatch the appropriate luxury vehicle from our fleet, coordinate efficient airport pickups at all major terminals, optimize routes to minimize travel time and avoid traffic congestion, ensure drivers arrive punctually at scheduled times, and maintain a comprehensive trip history for your convenience. We analyze aggregated service data to identify high-demand routes and peak travel times, expand coverage to underserved areas in Connecticut and surrounding regions, improve our fleet composition based on customer preferences, enhance driver training programs based on feedback trends, and develop new services like corporate travel packages and event transportation solutions. Your preferences help us personalize your experience by remembering favorite pickup locations, suggesting appropriate vehicle types based on passenger count, offering relevant promotions and loyalty rewards, and tailoring communications to your interests. With explicit consent, we may send promotional offers for discounted airport transfers, updates about new service areas or vehicle additions, seasonal specials and corporate travel programs, and important service announcements. We never share your personal information with third-party marketers, and you can opt out of promotional communications at any time while continuing to receive essential service notifications.

Car Service Connecticut empowers you with comprehensive control over your personal information. You have the right to access all data we maintain about you, including your complete booking history, stored payment methods, communication preferences, and any notes or special requests associated with your account. Simply log into your account or contact our privacy team at (203) 872-9965 to request a detailed report delivered within 30 days. You may update or correct any inaccurate information in your profile at any time, including contact details, billing addresses, payment methods, and service preferences. If you wish to delete your account, we will permanently remove your personal information within 30 days of your request, subject to legal retention requirements for completed transactions, financial records required by tax authorities, and trip records needed for liability purposes, which are retained for seven years. You can easily opt out of marketing communications by clicking unsubscribe links in promotional emails, adjusting notification settings in your account dashboard, or contacting customer support to update your preferences. California residents enjoy additional rights under CCPA, including the right to know what categories of personal information we collect and how it's used, the right to request deletion of personal information (with certain exceptions), the right to opt out of data sales (note: we never sell your data), and the right to non-discrimination for exercising these privacy rights. European users protected by GDPR have the right to data portability in a structured, machine-readable format, the right to restrict processing for specific purposes while maintaining your account, the right to object to data processing based on legitimate interests, and the right to lodge complaints with supervisory authorities in your jurisdiction. You may withdraw consent for optional services like location tracking, marketing communications, or data analytics participation at any time without affecting core booking and payment functionalities. If you believe we have violated your privacy rights or handled your data improperly, you have the right to file a formal complaint with your local data protection authority, and we will cooperate fully with any resulting investigations.

Protecting your personal information is our highest priority at Car Service Connecticut. We employ multiple layers of security to safeguard your data against unauthorized access, theft, loss, or misuse. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols with 256-bit encryption, ensuring that your booking details, payment information, and personal data cannot be intercepted during transmission. Payment card information is processed exclusively through PCI-DSS Level 1 certified payment processors and is never stored on our servers or databases. Our systems undergo regular security audits conducted by independent third-party security firms, penetration testing to identify and address vulnerabilities, automated monitoring for suspicious activities and unauthorized access attempts, and immediate patching of any identified security weaknesses. Access to personal data is strictly limited to authorized employees who require it to perform their job functions, such as customer service representatives, dispatchers, and billing specialists. All staff members complete mandatory privacy and security training upon hiring and participate in annual refresher courses covering data protection best practices, recognizing phishing attempts and social engineering tactics, proper handling of customer information, and incident response procedures. We implement role-based access controls to ensure employees can only access information necessary for their specific responsibilities, and all access is logged and monitored for accountability. Data retention policies ensure we maintain information only as long as necessary: active account data is retained while your account remains open, completed trip records are kept for seven years to comply with tax regulations and liability requirements, payment transaction records are retained per financial industry standards and legal obligations, and marketing preferences are stored until you opt out or delete your account. In the unlikely event of a data breach affecting your personal information, we will notify you via email and SMS within 72 hours as required by GDPR and other applicable laws, provide detailed information about what data was compromised and the circumstances of the breach, offer guidance on protective measures you can take, such as monitoring credit reports or changing passwords, and notify relevant regulatory authorities and law enforcement as required. We may disclose your information when legally required by valid court orders, subpoenas, or government investigations, when necessary to protect the safety and security of our passengers, drivers, employees, and the public, to enforce our terms of service or investigate violations, to defend against legal claims or litigation, or with your explicit consent for specific purposes. International data transfers are handled carefully: by using our services, you consent to the transfer of your information to the United States where our servers and primary operations are located, we implement appropriate safeguards for cross-border data transfers as required by GDPR, and we ensure third-party service providers in other countries maintain equivalent data protection standards. We continuously review and update our privacy practices to align with evolving regulations, including GDPR for European users, CCPA and CPRA for California residents, and other state and federal privacy laws. This privacy policy is reviewed quarterly and updated as needed to reflect changes in our practices, legal requirements, or service offerings, with material changes communicated to users via email and prominent website notices.